Chief Technology Officer
Steve Arnold has been ROI's Chief Technology Strategist since its inception. He first met ROI's founder Jonathan Lack, while Lack was attending one of Arnold's seminars on information services back in the early 1990s when Lack was working for MCI International. Steve is president of Arnold Information Technology (AIT), an organization specializing in electronic publishing, marketing via electronic media, online system engineering, and database design. Steve is one of the early pioneers in the commercialization of information services. He has worked for Booz Allen Hamilton and the Louisville Courier and has consulted for numerous companies and government agencies in the US and abroad.
Steve has published numerous articles and books. In June 2011, Pandia in Oslo, Norway, published The New Landscape of Enterprise Search, which discusses the strengths and weaknesses of six enterprise search frameworks. Steve is the author of the first three editions of the Enterprise Search Report (2004-2006), The Google Legacy (2005), Google Version 2.0 (2007), and Google: The Digital Gutenberg (2009). Steve's 2009 monograph with Martin White, a search and information advisor in the UK is Managing Successful Enterprise Search. This was published by Galatea in the United Kingdom. Steve's ArnoldIT.com research team has developed in-depth briefings on Google's new data spaces technology. A version of this remarkable initiative has been published by Sue Feldman and Stephen Arnold. Steve writes for fee columns for Enterprise Technology Management, Information Today, Online Magazine, and KMWorld plus a few occasional items. Some of the products that the AIT team has helped bring to commercial success include: